Let's start with explaining what we mean by external bank accounts. An external bank account is a checking or savings account that's with another bank. You can add or remove an external payment account at any time. However, the existing information can't be edited. Instead, it'll need to be removed, then added again.

If your external payment account isn't showing after adding it or you're experiencing other technical difficulties, contact us at 800-987-7237. We accept relay calls.

To add an external payment account in digital banking

1. Select the account to pay, then choose Make a payment.
2. Choose Pay from dropdown menu. 
3. Select Add external account or Manage external accounts.
4. Choose how you'd like to add the other account. 
5. Log in to your account.
   1. Search for the name of your other bank.
   2. Enter your username and password for the other bank, then choose Continue. 
   3. Follow your bank's instructions to select your account.
   4. Choose the option to return to U.S. Bank. 
   5. Your account has been added.
6. Add your account manually
   1. Select your account type.
   2. Enter the account and routing number for your other bank.
   3. Choose Submit to add the account.
      Note: If the message "Request temporary deposit" appears, follow the on-screen steps to continue. See also: What are Microdeposits?

To remove an external payment account in digital banking

1. Select the account to pay, then choose Make a payment.
2. Choose Pay from dropdown menu. 
3. Select Manage external accounts.
4. Choose the trashcan icon to the right of the account number.
5. Select Remove to complete the action.

More information

To hide, show or removed a linked external account from your dashboard, see also: How do I manage my linked external accounts?