KNOWLEDGE BASE

How do I establish a registered cellular device on my profile?

Establishing a registered cellular device allows you to use features such as account alerts, Send or Receive Money through a mobile phone number, change a debit card PIN, and complete Login Assistance using a one-time passcode. Unfortunately, we're unable to accept foreign phone numbers; only domestic phone numbers are allowed.

Online banking 

  1. Select the Customer Service tab from the main menu and choose My Profile.
  2. Under Personal details select Edit personal details.
  3. Select Add phone, then enter your mobile number. Choose Yes to confirm you've entered a mobile number. 
  4. After reviewing the options available on the page, select Save at the bottom.
  5. You'll receive a one-time passcode to confirm and register your cellular device. 

U.S. Bank Mobile App 

Select the Menu icon in the upper left of the account dashboard, then select the Gear icon at the top.

  1. Select Personal details. 
  2. Select Add phone, then enter your mobile number. Choose Yes to confirm you've entered a mobile number. 
  3. After reviewing the options available on the page, select Save at the bottom.
  4. You'll receive a one-time passcode to confirm and register your cellular device.

Additional information

A mobile number can only be registered by one person at a time. This means a signer can't register the same mobile phone number that's already been registered by another person or signer. If you attempt to register a mobile number already registered by someone else, you'll receive an error. In this situation, contact us at 800-987-7237. We accept relay calls.