Change how we contact you about branch and banking alerts, fraud notices, and other non-marketing communications whenever you'd like.

Online banking

For the best online experience, we recommend logging in at usbank.com.

1. Select Customer service at the top of the page, then choose My profile. 
2. Select Edit personal details then select Edit next to the phone number.
3. Choose whether you want to receive automated calls or texts by checking or un-checking the appropriate boxes for each account. Then, select Save. 

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. 

1. Open the main menu and select the gear icon in the upper right of the screen.
2. Choose Personal details, then select Edit next to the desired phone.
3. Scroll down to the “Fraud & non-marketing communications” section.
4. Choose whether you want to receive automated calls or texts by checking or un-checking the appropriate boxes for each account. Then, select Save. 

Additional information

If you've given us your express consent, here's the notifications you can expect:

• Branch & banking alerts are sent as a text message and tells you when changes occur at a local, regional, or national level that may impact how you bank with U.S. Bank.
• Fraud notifications are sent as a text message or automated phone calls. They're activated when there's suspicious activity on your account and we need to verify it with you. 
• Other non-marketing communications are sent as a text message or automated phone calls. The subject of these texts varies widely; however, if you receive one, it will be specific to your account.

If you need assistance to change your preferences, please contact us at 800-USBANKS (872-2657). We accept relay calls.