Sometimes delays happen while the bill pay payment is in the mail or during processing. An old address or account number can also cause delays. If you need to make changes to your biller, see also, How do I update my bill's information?

The bill pay payment has not posted to your bank account.

• This happens with the electronic payment was not successfully sent or the payment hasn't cleared. 
  • Review your bill pay activity to ensure the payment was scheduled. 
    • See also, How do I view my bill pay history?
  • You can allow more time for the biller to cash the paper check or place a stop payment to reschedule the payment.
    • See also, How do I stop a check from bill pay?

The bill pay payment has posted to your banker account.  

• Payment sent as a paper check: Give the biller a front and back copy of the check to help them locate it.
  • See also, How do I find copies of my checks and deposit slip images?
• Payment sent electronically: Call us at 800-987-7237 and we'll send the biller record of the payment. We accept relay calls. 

More information

We guarantee the payment to be correct and delivered by the date selected if all the following apply:

• The payment account is sufficiently funded.
• All payment information is entered correctly.
• The payment is scheduled to arrive by the bill’s due date.

For more information about how your bill pay payment is paid see also, How do I know if my bill payment will be electronic or paper?