Typically, a card needs to be replaced or reissued if it’s been lost, stolen, or never received. You’ll need to be a business owner, administrator or department leader with full access to order a card in Spend Management.

To replace or reissue a user’s card in Spend Management using online banking or the U.S. Bank Mobile App

1. Select your U.S. Bank Business Altitude™ Power Card account, then choose Go to Spend Management (found in the Spend Management tile).
2. Select Cards and choose the card to replace or reissue.
3. Select Report card lost or stolen.
4. Choose the reason for reissuing the card, then select Continue.
5. Review your selections then choose Create card to confirm the order.

To cancel a user’s card in Spend Management using online banking or the U.S. Bank Mobile App

Important: If a user’s card needs to be cancelled, only business owners and administrators can do so. A department leader cannot complete the request. Cancelling the card will close it to further use and no new card will be sent.

1. Select your U.S. Bank Business Altitude™ Power Card account, then choose Go to Spend Management (found in the Spend Management tile).
2. Navigate to the Cards tab and choose the card to cancel.
3. Select Delete card, then choose Confirm and delete card.