When starting a dispute claim, we’ll ask you what kind of issue you’re having with the merchant/business. Select the choice that best describes your situation.

• The amount is higher than it should be.
  This scenario describes the amount charged is more than what was agreed to.
• I was charged more than once for the same thing.
  This means the charge usually shows on an account twice from the same company.
• I paid using another method.
  The is when the same charge shows on two separate accounts. For example, you paid for goods or services using a Visa, but the merchant ALSO charges your Mastercard they have on file.
• I was charged for a purchase I didn’t receive.
  This happens when a transaction has been charged to the account, but the goods didn’t arrive, or the service wasn’t provided.
• I was charged for something I canceled and/or returned.
  This situation is when charges are posted to the account after the service was cancelled. Or when an item is returned, and no refund was given.
• I have a different issue with this transaction.
  Use this to describe what the problem is if the previous choices don’t describe the situation.