mobile and online banking customer service

Forgot your username and/or password? You can retrieve your username and reset your password in your digital banking. Here's how:

Online banking 

For the best online banking experience, we recommend logging in at usbank.com.

To find your username:

1. Select Get login help below the Log In button.
2. Select I don't know my username listed under Username. 
3. Choose your Phone or Email to verify your account and select Continue.
4. Verify the last 4 digits of your Social Security number, then select Continue. We will send you a six-digit verification code.
5. Next, your username will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
6. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.

To reset your password:

1. Select Get login help below the Log in button.
2. Type in your username and select Continue. 
3. Provide the last 4 digits of your Social Security number and any other requested information.
4. Choose your verification method.
5. Once your verified, you'll be prompted to change your password.

U.S. Bank Mobile App 

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Get login help on the login page.
2. Enter your phone number and the last 4 digits of your Social Security number then select Continue.
3. We will send a One-time passcode to the number provided. Enter it and select Continue.
4. Next, your username will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
5. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.
6. You can then choose to set up face or fingerprint login if your device qualifies. Otherwise select Log in to return to the login page. 

Additional information

If you don't have a SSN/TIN enter zeros in place of numbers. Accounts that don't have a PIN will be prompted for a ZIP code.

If you have changed your phone number within the last three days, please call 877-202-0043 for help. We accept relay calls.

We offer a variety of alerts and there's no limit to how many you can have. You can also use up to three different email addresses and/or mobile numbers for notifications. To set up more than one alert, simply repeat the steps below.

Online banking

For the best online experience, we recommend logging in at usbank.com.

1. Select Customer service at the top of the page, then choose My alerts.
2. Select Account activity below “Notification settings”.
3. Choose the account from the drop-menu.
4. Find the type of alert you want and select the toggle to turn it on for each available destination (i.e., email address, mobile number). 
   
   • If the alert requires a value to be entered, enter it and select Save.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Open the main menu and select Notifications. 
2. Select Accounts, then choose the specific alert to set up.
3. Use the toggle button at the top of the screen to allow the notification.
4. Update any necessary information, then use the toggle buttons to choose to receive the alert by email or text message.

Additional information

The option to set up or manage account alerts is only available on our full site usbank.com for the following products:

• U.S. Bancorp Investments accounts.
• Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U. S. Bank Wealth Management.

Demo - add an account alert

You can update your profile anytime. Have your mobile device available to receive a one-time passcode as part of our authentication process.

To change your contact information using digital banking, follow the steps below.

Online banking

For the best online experience, we recommend logging in at usbank.com.

Start by selecting Customer service from the Dashboard, then choose My profile. Select Edit personal details then choose Edit next to the contact information you'd like to change. Follow the steps below, based on what needs to be changed.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

Open the main menu (three horizontal bars) and choose the gear icon (found in the top-right of the open window). Follow the steps below, based on what needs to be changed.

Additional information

Our Smart Assistant is a conversational and interactive virtual assistant (VA) for digital banking users. Smart Assistant can handle a range of requests, like answering simple questions or presenting interactive charts and graphics. 

To get started, open the Smart Assistant and state a command or tell it what to do. You can also type your command or action. 

• When logged in to online banking, select the search field in the upper right corner of the page.
• When logged into mobile banking, select the blue microphone at the top of the screen. 

Examples include, but aren't limited to:

• Account Number: “What is my account and routing number?”
• Credit Score: “What’s my credit score?”
• Pay bills: “Pay the statement balance on my credit card bill.”
• Transfer money: “Transfer $100 from my checking account to my savings.”
• Dispute: “Dispute a transaction.”
• APR: “What’s the APR on my credit card?” (mobile only)

Learn more about how to quickly and easily complete everyday banking tasks by visiting our Smart Assistant page. 

Please be aware mobile-related commands or actions can only be performed with the Smart Assistant on the U.S. Bank Mobile App. As a result, some features may not be available within online banking.  

Zelle® is an easy and safe way to move money digitally, without the need to provide your bank account information. Instead, a person's email address or mobile phone number is used to send and receive money.

Additional information:

• It's easy to identify a person is enrolled with Zelle®; they'll have a purple "Z" by their name when you send money.
• Zelle® transactions carry the same security assurances as all of your other banking activities.
• Learn more by visiting our Zelle® payments and Zelle® for your business pages.

Zelle® is a great way to send and receive money digitally. To enroll to receive money with Zelle®, follow the applicable process below.

Online banking 

1. Select Send money at the top of the page, then Send Money with Zelle®.
2. Select near the bottom of the page Enroll to receive.
3. Add or choose a mobile number or email address for people to use to send you money.
4. Select the checking account that funds will be sent to, then select Continue. A confirmation will display, tap Send or request money.

U.S. Bank Mobile App 

Simply select the Zelle® icon at the bottom of the account dashboard you will be taken directly to the enrollment process. Fill out the requested information and you're all set!

More information:

• Zelle® deactivates after 18 months of inactivity. You will need to re-enroll. 
• If you get an error or have any issues, please go to usbank.com/Zelle for more information.
• If you received a notification via email or text, you can also use the link provided in that notification to enroll.

We recommend you let your recipient know to expect a notification advising money was sent to them. We'll never ask you to send money to anyone, including yourself. See also: Learn how to pay safely with Zelle®.

Online banking

For the best online experience, we recommend logging in at usbank.com.

1. Select Send money, Send money with Zelle® and then Send money again.
2. Choose your recipient, then select their email address or mobile number. You can add a new recipient during this step if they’re not on your list.
3. Enter the Amount, Message (optional), Frequency, Send date, and select the From account. 
   
   • Send date: The date the funds are sent but may not be the date the funds are deposited, depending on the processing time.
   • Frequency: One time, Monthly, Weekly, Every 2 Weeks, and Yearly are available options.  
4. Select Review to continue to the Review & send page. 
5. If everything is correct, select Send or select Schedule if you chose a future or recurring option.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. From your dashboard, select Send money at the bottom of the page, then Send money once more.
2. Choose your recipient, then select their email address or mobile number. You can add a new recipient during this step if they’re not on your list.
3. Enter the Amount, add a Memo (optional), the Pay from account, the Send on date, and choose Repeat this payment if you'd like it to be recurring.
   
   • Send on date: The date the funds are sent but may not be the date the funds are deposited, depending on the processing time.
   • Repeat this payment: One time, Monthly, Weekly, Every 2 Weeks, and Yearly are available options.  
4. Select Review and then Send on the next screen, if everything is correct.

Additional information

If you’d like to send an eCard to your recipient, just select Choose an eCard from the confirmation page.   

Messages/memos aren't required but are recommended. A personal note gives your contacts the confidence they’re receiving funds from someone they know. It's also an opportunity for you to communicate the purpose of the transaction.

Recipients need to register their mobile number or email address with Zelle®. If the mobile number or email address isn't registered within 14 calendar days, the payment expires, and funds are returned to your account.

• Non-registered recipients: We'll send the recipient a notification the funds were sent. The notice includes instructions on how the recipient registers with their financial institution, or directly with Zelle®, to claim the money. The notification is sent as a text if you sent the payment to their mobile number or as an email if you sent the payment to their email address. 
• Registered recipients: They don't need to take any further action as long as their financial institution supports automatic deposit. If their financial institution doesn't support it, they'll need to manually accept the payment.

Send Money with Zelle through mobile banking demo

We make it easy to split a bill with multiple people. For example, you can use it for group lunches, hotel stays, or fares. Please note, you'll need to have a U.S. Bank checking or savings account to use this service.

The following steps walk you through splitting a bill you paid. 

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

1. If you paid with your checking account:
   
   
   1. Select Send Money at the top of the page.
   2. Choose Send Money with Zelle®.
   3. Then select Split the Bill. 
2. If you paid with your credit card:
   
   
   1. Select My accounts at the top of the page.
   2. Choose your credit card account, then select the transaction to split.
   3. In the "Transaction options" section, select Split this bill with Zelle®.
3. Select the plus sign next to the recipient's name. Then, choose their registered phone or email address and select Next.
   
   

3. • You can split it between a maximum of 10 people.
   • If you can't find your recipient, try using the "Send request to?" field, and search by name, phone, or email. 
   • You can select Add a recipient in this step if that person isn't on your list.
4. Choose Enter Amount and provide the total amount of the bill. Then select Review.
   
   
   • The amount will be divided equally amongst yourself and those you chose.
   • If the amounts aren't correct, you can select the dollar figure to change it. 
   • Reset refreshes the amounts back to equal parts. 
   • If you’d like to enter a note, you can do so in the "Message" field. 
5. When you’re satisfied with the amounts, select Split the Bill to send it to your recipient(s).

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. If you paid with your checking account:
   
   
   1. Select Send money at the bottom of the dashboard.
   2. Choose Split a bill.
2. If you paid with your credit card:
   
   
   1. Select the account used for payment.
   2. Select the transaction to split.
   3. In the “Transaction options” section, select Split this bill with Zelle®.
3. Select the plus sign next to the recipient's name. Then, choose their registered phone or email address and select Next.
   
   

3. • You can split it between a maximum of 10 people.
   • If you can't find your recipient, try using the "Send request to?" field and search by name, phone, or email. 
   • You can select Add a recipient in this step if that person isn't on your list.
4. Choose Enter Amount and provide the total amount of the bill. Then select Review.
   
   
   • The amount will be divided equally amongst yourself and those you chose.
   • If the amounts aren't correct, you can select the dollar figure to change it. 
   • Reset refreshes the amounts back to equal parts. 
   • If you’d like to enter a note, you can do so in the "Message" field. 
5. When you’re satisfied with the amounts, choose Request $ to send it to your recipient(s).

View the Split the Bill demo

You can add memo or message to your Zelle^® transaction to help your recipient know what the funds are for. Simply begin the process of sending funds and enter your memo or message below the Amount field. 

For the best banking experience, we recommend logging in at usbank.com or downloading the U.S. Bank Mobile App.

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

To get started, select Send Money at the top of the page, then choose Send Money with Zelle. You'll select Manage Recipients from the "Actions" menu on the right side of the page and follow the applicable steps below.

To add a recipient

To change a recipient's information

To remove a recipient

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

To get started, choose Send money at the bottom of the dashboard, then select Manage Recipients and follow the steps below to complete your desired action.

To add a recipient

To change a recipient's information

To remove a recipient

U.S. Bank bill pay is a digital service that allows you to make payments to any individual or business within the United States. Using our bill pay service, you can eliminate time and money spent on paper checks, stamps and trips to the mailbox. You can learn more about paying bills in mobile and online banking.

Download the Online Banking demo
Pay a bill through mobile banking demo

To begin using bill pay, you'll first need to add the billers that you want to send payments to. Choose your experience below. 

Online banking steps:

To get started, log into online banking and follow these steps:

1. Select the Bill payments then select Pay bills & U.S. Bank accounts.
2. Choose Add bill at the top right of the page next to your account balances. 
3. Select the option to Pay my bill or Find my bills.  
   
   • You can search for a biller by name or manually enter the biller details.
4. Once you've located and confirmed the biller's information, choose Add bill.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the account dashboard then select Pay a bill. 
2. Select Add bill at the top of the screen, then choose Pay my bill or Find my bills.
   
   • You can search for a biller by name or manually enter the biller details. 
3. Complete the form with the requested biller information then select Add bill. 

Additional information

Try our Digital Explorer to learn more about bill pay.

You can set up simple, one-time payments for bills you get occasionally, like auto repairs or babysitting.

Online banking:

For the best online experience, we recommend logging in at usbank.com.

1. Select Bill payments from the top of the page, then select Pay bills & U.S. Bank accounts.
2. Locate the bill to pay and enter an amount. 
3. Choose the date to pay and select the account to pay from. 
4. Repeat steps 2 through 4 to pay additional bills.
5. At the bottom of the page, a total amount for the bills selected will display. When ready, select Review & pay to complete the transaction.

U.S. Bank Mobile App:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the screen, then select Pay a bill. 
2. Choose the bill you wish to pay then select Pay. 
3. Enter the amount, payment date, and choose the account to pay from, then select Pay to complete the transaction. (You will also be given the option to set as a default payment option.)

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. 

You can set up automatic payments anytime. Here's How:

Online banking steps:

To get started, log into online banking and follow these steps:

1. Select Bill Payments from the main menu, then choose Pay bills & U.S. Bank accounts.
2. Locate and select the desired biller from the list.
3. Select Autopay set up now in the biller details located on the right. 
4. Provide the amount, choose the frequency, and the start date. Then select the account to pay from and choose Start autopay.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer, then select Pay a bill.
2. Locate and select the desired biller from the list, then choose Autopay Set up now.
3. Provide the amount, choose the frequency, and the start date. Then select the account to pay from and choose Start autopay.

Additional information

Please be aware express delivery payments aren't eligible for the recurring payment option. Safe debit accounts default to the standard delivery payment date, which is the earliest date the electronic payment can be made. 

If you don’t have digital bills for the biller, you’ll only have the option to set up your own schedule. You can add e-bills to schedule automatic payments based on your billing dates. 

If the payment is in-process or is a same-day payment, it can’t be edited or canceled.

Online and mobile banking steps

1. Select Bill payments at the top of the page, then choose Pay bills & U.S. Bank accounts.
2. Choose the bill you'd like to update and the details are displayed to the right.   
3. To edit a bill payment:
   
   1. Select the scheduled payment from Upcoming Payments. Make your changes and select Save.
   2. To manage an autopay, select Autopay. Make your changes and select Save.
4. To cancel a bill payment:
   
   1. Select the scheduled payment from Upcoming Payments. Choose Remove this payment at the bottom of the page and Yes, remove payment.
   2. To cancel an autopay, select Autopay. Choose Remove autopay at the bottom of the page and Yes, remove autopay.
5.  

Additional information

• A memo is only available for payments sent as paper checks. Internal notes can be made on all payments; however, they’re not viewable to the payee.
• Please be aware, this will only change the payment, not the bill information such as the name or address. To change a bill's information, see also: How do I update my bill's information?

To cancel your bill pay automatic payments, choose the experience below that works best for you.

If you need to cancel individual payments, see also: "How do I view, edit, or cancel bill payments?"

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

1. Select Bill payments from the top of the page, then select Pay bills & U.S. Bank accounts.
2. Find the biller whose automatic payment you want to cancel or edit, and select it.
3. Select Autopay. From here, you can edit or cancel the automatic payment. Both options will provide a review and confirmation screen once the changes have been made.
   
   • To edit: Update the details, then select Save.
   • To cancel: Select Remove autopay, then select Save. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the dashboard, then Pay a bill.
2. Find the biller whose automatic payment you want to cancel or edit, and select it.
3. Select Autopay. From here, you can edit or cancel the automatic payment. Both options will provide a review and confirmation screen once the changes have been made.
   
   • To edit: Update the details, then select Save.
   • To cancel: Select Remove autopay, then select Save. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. 

To complete an expedited payment, choose one of the experiences below.

Online banking steps:

To get started, log into online banking and follow these steps:

1. Select the Bill payments from the top menu bar, then select Pay bills & U.S. Bank accounts. 
2. Next to the biller that you'd like to pay, select the calendar icon.
3. If expedited or same-day delivery is available for that biller, you'll be able advised of the payment date available and any costs associated with the expedited payment just above the calendar. 
4. Select Expedited delivery and fill out the required information then Done.
5. Complete filling out the remaining payment details then select Review and pay then Pay now.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the account dashboard. In the pop-up, select Pay a bill. 
2. A list of your pending bills will display. Select the bill on which you wish to make a payment.
3. From the details screen of your selected bill select Pay.
4. Enter the amount you'd like to pay, the select the date under Deliver payment by to review delivery options.
5. If expedited delivery is available, select Add expedited delivery and enter or confirm the address to deliver the expedited check. 
6. Confirm the details of the payment and select Pay to complete your payment.

Some billers offer digital bills. To see if your biller can send your bill electronically, and to enroll for digital bills, choose your experience below. 

Online banking

To get started, log into online banking and follow these steps:

1. Select Bill payments from the top menu bar, then Pay bills & U.S. Bank accounts.  
2. Locate and select the biller and then choose Digital bills Set up now. 
   
   • If you don't see Digital bills as an option, the biller is not eligible.
3. You may be required to enter account information or agree to the biller's terms of use before the biller will deliver your bills electronically. 
4. Select Start digital bills.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer, then select Pay a bill.
2. Locate and select the biller and then choose Digital bills Set up now. 
   
   • If you don't see Digital bills as an option, the biller is not eligible.
3. You may be required to enter account information or agree to the biller's terms of use before the biller will deliver your bills electronically. 
4. Select Start digital bills.

Additional information

• You may receive 1 to 2 more paper statements before your first digital bill arrives. 
• You can also watch a demo of how to Set up digital bills here.

Easily organize your bills by following the steps below:

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

1. Select Bill Payments located at the top of the page, then select Pay bills & U.S. Bank accounts.    
2. Select Set up groups at the top of your bills listed; enter a group name, add the bills you’d like and choose Save.

U.S Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. From the dashboard, select Pay bills & transfer, then chose Pay a bill.
2. Select Create groups; enter a group name, add the bills you’d like and choose Save.

You can easily delete a biller from your bill pay list. Here's how:

Online banking

1. Select Bill Payments at the top of the page, then Pay bills & U.S. Bank accounts. 
2. Locate and select the desired biller from the list. 
3. Select the pencil icon next to the biller's name, in the upper right corner.
4. Select Delete this bill at the bottom of the page.

U.S. Bank Mobile App

1. Select Pay bills & transfer at the bottom of the account dashboard, then Pay a bill.
2. Locate and select the desired biller from the list. 
3. Select the pencil icon next to the biller's name, in the upper right corner.
4. Select Delete this bill at the bottom of the page.

More information

You'll receive confirmation when the biller has been successfully deleted. Please be aware, if the bill is a U.S. Bank account, it cannot be removed from the list.

Mobile check deposit is an exclusive feature in the U.S. Bank Mobile App that uses the camera on your phone to deposit checks into your U.S.  Bank deposit accounts. Checks eligible for mobile check deposit include consumer, business and corporate drafts, Payable Through drafts, money orders, cashier's checks and more. There is no fee to use this feature.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. 

1. Select Deposit at the bottom of your dashboard, then choose Deposit a check. 
2. Select the account you'd like to deposit funds into, then enter the amount. For U.S. Treasury checks, press the toggle bar to avoid impacting your daily/weekly deposit limits. 
3. Clearly sign your name in the endorsement space, on the back of the check. Use black or blue ink for better visibility.
4. Take a picture of the front and back of the check. We require an image of both sides to process the deposit accurately. For best results, follow these tips:
   
   • Take the picture directly above the check while holding the camera still. 
   • Place your check on a dark background and have strong enough lighting to see all details.
   • Make sure all four corners show and the check is flat without folds or creases.
5. Optional: Add a note to the transaction in the Personal note field.
   
   • Please avoid adding sensitive information such as: PINs, IDs, or passwords.
   • These notes are specific to your profile and can be made on all your deposits to reference later. This information is not added to our system of record.
6. Review the details of your mobile deposit and select Deposit. We recommend to retain all checks for at least seven business days after the deposit is made. 

Additional information:

To learn more, try our Digital Explorer and our Deposit a check tutorial. This will show you how to choose your deposit account, find your deposit limits, and more. Mobile check deposit is supported by all devices that use iOS 13 or later and Android 7 or later operating systems.

The following type of checks are not eligible for mobile check deposit:

• Items drawn on foreign banks or in foreign currency
• Paper drafts with MICR printing, such as convenience checks drawn off credit products such as home equity lines of credit and credit cards.
• U.S. Savings bonds and state-issued checks.
• Third-party and substitute checks
• Mobile check deposit page

Transferring funds on your mobile device is easy, just follow these steps:

Online banking

For the best online banking experience, we recommend logging in at usbank.com.

1. Select Transfers from the top of the page, then Transfer money.
2. Choose which account to transfer funds from and which account to send them to.
3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Next.
4. Review the information. If correct, select Send transfer.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer from the bottom of the dashboard, then Transfer money.
2. Choose which account to transfer funds from and which account to send them to.
3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Transfer to complete it.

Additional information:

• You can also view our interactive tutorial on making an internal transfer.
• Transfer requests submitted on weekends, holidays, or after cutoff time, will be processed on the next business day. 

When using external transfers please keep in mind your name will need to be a signer on both accounts.  

Online banking

To get started, log into online banking and follow these steps:

1. Select Transfers at the top of the page.
2. Choose External transfers & wires from the options listed and select Transfer money under External transfers.
3. Select the external account you'd like the funds taken from and the U.S. Bank account you'd like the money transferred to. 
4. Choose the amount that you'd like to transfer, the transfer date, and select Review at the bottom of the page. You'll then select Transfer money once you've confirmed all your information is correct. That's it!

If you haven't linked your external account yet, please select See recipients & accounts and then choose Link a bank account.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the dashboard.
2. Choose External transfers & wires and select Make an external transfer.
3. Select the external account you'd like the funds taken from and the U.S. Bank account you'd like the money transferred to. 
4. Choose the amount that you'd like to transfer, the transfer date, and select Review at the bottom of the page. You'll then select Transfer money once you've confirmed all your information is correct. That's it!