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U.S. bank is doubling its team of Business Access Advisors in order to serve more cities

As a Business Access Advisor at U.S. Bank, Cassandra Kidd’s goal is to help small businesses thrive by providing them access to information, connections and other resources.

Kidd and other Business Access Advisors don’t sell any products but can refer clients to bankers within U.S. Bank or to nonprofits that offer financing. In one recent success story, Kidd helped a Black-owned company that provides information technology services obtain a loan after the owner had struggled to qualify for traditional bank financing.

Kidd also introduced the business owner to the bank’s Business Diversity Lending (BDL) program, a special purpose credit program that provides credit and financing designed to help minority-, women- and veteran-owned businesses grow and thrive. The business owner met the qualifications and was able to receive additional financing for his company.

Such outcomes are the primary goal of the U.S. Bank Business Access Advisor program, which was launched in 2021 and works to help small businesses gain access to capital.

The Business Access Advisors, or BAAs, help business owners gain access to capital, financial education and connections, said Queanne Smith, who leads Business Diverse Segment Strategy for U.S. Bank.

The BAAs also maintain and grow referral relationships with Community Development Financial Institutions and non-profit organizations that can assist small business applicants currently unable to get financing directly from the bank.

“Partnering with CDFIs increases access to capital, fosters economic inclusion and expands financial opportunities for underserved communities," Smith said. “U.S. Bank increased the number of CDFI partners in 2023 to 100-plus participating organizations, which allows us to better bridge the finance gap and support community empowerment.”

The BAA program is part of U.S. Bank Access Commitment®, the bank’s long-term approach to help close the wealth gap. U.S. Bank started with nine BAAs serving Charlotte, North Carolina; Chicago; Colorado Springs and Denver, Colorado; Little Rock, Arkansas; Los Angeles; Minneapolis; Omaha, Nebraska; and Oakland, California.

Because of its success, U.S. Bank is now expanding the program by doubling the number of BAAs to 18 and expanding the strategy to six new states, Arizona, Nevada, Ohio, Tennessee, Washington and Wisconsin. The bank is also expanding the BAA program in California, hiring three additional BAAs in Los Angeles, Riverside and San Diego.

“We understand how important cultural engagement is to the communities we serve,” Smith said. “Our BAAs are placed in markets to better support these communities and build stronger relationships.”

“We have BAAs who can work with customers in their preferred language,” she said. “Our strategy is to break down barriers, including language barriers, that can prevent wealth creation.”

The BAA program serves small businesses, generally with $500,000 or more in annual revenue, across virtually all industries, Smith said.

While helping to provide access to capital is a primary focus of the program, BAAs serve as trusted advisors with business in a variety of ways, she said.

“Our BAAs are also knowledgeable, helping to educate our clients about financial concepts during one-on-one sessions, seminars and curated workshops,” Smith said. 

The BAAs also partner with community organizations to help business owners connect with resources that can help them, she said.

For example, the bank has held small business bus tours in Chicago and Los Angeles to discuss challenges entrepreneurs have encountered and ways to partner with U.S. Bank effectively.

“During 2023, we offered over 230 financial education seminars, and 3,086 coaching sessions with businesses and business owners through our Business Access Advisor program,” Smith said.

“It’s all around facilitating growth for small businesses,” she said. “Small businesses are part of the bedrock of the economy.”