Sometimes delays happen while the payment is in the mail or during processing. Having an older address or account number for the biller can cause delays too.

You may want to reach out to the merchant first to see if they’re aware of any delays.

Paper check:

                Did the check clear your account? If yes, sending the biller a copy can help them quickly locate it. If no, please contact us to go over your options.*

Electronic:

                Ask the biller what fax number or mailing address they’d like proof of payment sent to, and then let us know. We’re not able to emails these details.

*If you have questions or need help with a missing payment, please contact us at 800-987-7237. We accept relay calls.

Additional Information

Is your payment guaranteed? Yes, we guarantee the payment to be correct and delivered by the date selected, if all the following apply:

• The payment account is sufficiently funded.
• All payment information is entered correctly.
• The payment is scheduled to arrive by its due date.