Personal loans and lines customer service

Checking the status of your loan or line application is easy. You can choose one of the options below that is most convenient for you to get an update.

• Log in to the Application Status page.
• Call us at 877-625-5249.
• Contact your local branch.

You can access your funds in multiple ways: 

• Use your Visa® Access Card
• Use your Personal Line Access Checks
• Use an ATM
• Log in to online banking
• Log in to the U.S. Bank Mobile App
• Call 1-800-USBANKS (1-800-872-2657)
• Visit a branch

You can make purchases with your card and checks, or you can transfer funds from your credit line into your checking or savings account. 

Easily make a payment to your credit card, loan, lease or line of credit in your digital banking.

How to make a payment using online banking

1. Select Transfer & pay at the top of the page, then select Pay bills.
2. Choose the bill(s) you'd like to pay.
3. Select the payment date and amount for each bill you'd like to pay.
4. Choose the checking or savings account to pay from. 
5. Select Review & pay, then Pay to confirm your payment. 

How to make a payment using the U.S. Bank Mobile App

1. From the dashboard, select Transfer & pay, then choose Pay bills.
2. Select the credit account you'd like to pay. 
3. Select the payment amount to customize your payment amount, delivery date, and account you'd like to pay from. 
4. Select Pay now to confirm your payment.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

To transfer money using online banking 

1. Select Transfer & pay, External transfers & wires, then choose Transfer money.
2. Choose which account you'd like to transfer money from and to. 
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Send transfer.
   Optional:
   
   • To set up recurring payments, select the checkbox next to "Repeat this transfer". Choose the frequency and when to stop it.
   • Add a memo.
4. Review your transfer details and if everything is correct, select Send transfer. 

To transfer money using the U.S. Bank Mobile App 

1. Select Transfer & pay at the bottom of the dashboard, then Make an internal transfer.
2. Choose which accounts you'd like to transfer from and to.
3. Enter the amount and select the date of your transfer (if it's other than today), then choose Transfer.
   Optional: To set up recurring payments, use the toggle switch next to "Repeat this transfer". Choose the frequency and when to stop it.
4. Review the details of your transfer, select Transfer to confirm.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Consumer overdraft protection refers to transferring funds when transactions may cause the deposit account to have a negative balance. Before signing up, please be aware:

• Overdraft protection requires the same owners to be on the checking account and the funding account(s).
• You can link up to three eligible¹ funding accounts and choose which one transfers funds first, second, and third. If you don’t choose the order, funds are taken using the order in which the accounts were added.
• Consider using checking or savings account as primary funding to avoid overdraft protection transfer fees.
• Credit cards used for overdraft protection may be subject to additional charges. This includes interest charges that will accrue on the amounts advanced.

To sign up or manage your consumer overdraft protection using digital banking

Online banking: Select your checking account and choose Account services. 
U.S. Bank Mobile App: Select your checking account and choose Manage at the top of the screen.

1. Select Overdraft resources, then choose Overdraft protection.
2. Use the drop-down menu to select the account you want covered.
3. Use the next drop-down menu to select the account funds will come from.
4. Choose the checking account you'd like to have covered.
5. Select Edit to choose the overdraft protection account(s), then select Save.

More information

• A reserve line account must be closed to remove its link as an overdraft protection account.
• If you have a credit account linked for overdraft protection, recent transactions may not be reflected in the available overdraft protection amount.
• A credit card that is expired or hasn’t been activated is not valid for overdraft protection.
• You can choose to have overdraft coverage and overdraft protection for the same account. Overdraft protection will be tried first. If there’s not enough funds available in the overdraft protection account, then standard overdraft coverage applies. See also: What's the difference between overdraft protection and overdraft coverage?
• Refer to Your Deposit Account Agreement, section titled “Overdraft Protection Plans,” for more information.

¹Eligible accounts that can function as overdraft protection are listed below.

• Savings and money market accounts
• Secondary personal checking accounts
• Personal credit cards
• Reserve, personal, or home equity lines of credit

Setting up autopay is easier than ever. When you've gone through the process, we'll provide you a confirmation page to review. It'll tell you when the first payment starts, how much is being paid, and what date it'll be paid each month.

To set up autopay using online banking

1.  Select Transfer & pay at the top of the page, then choose Pay bills. 
   • If you don't have a checking or savings account, you'll simply select Pay bills.
2. Choose the account you want automatically paid, by clicking on it, then choose Autopay set up now (found on the right side of the page).
3. Optional: We encourage you to review the terms of service before starting autopay. 
4. Provide the following information.  
   • Pay this amount: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Send payments before or on due date: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from an external account, you'll need to add it to your list of external payment accounts before setting up autopay.
5. Select Continue to review your autopay settings. If they look good, choose Start autopay.  

To set up autopay using the U.S. Bank Mobile App

1. Select Transfer & pay at the bottom of the dashboard, then choose Pay bills.
2. Choose the account you want automatically paid and then choose Autopay set up now
3. Optional: We encourage you to review the terms of service before starting autopay. 
4. Provide the following information.  
   • Amount to pay: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Make payments: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from an external account, you'll need to add it to your list of external payment accounts before setting up autopay.
5. If everything looks good, choose Start autopay.  

More information

If you've recently changed your due date, you'll need to wait until after the new due date to set up autopay.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Get a payoff on your loan or line of credit whenever it's convenient for you. 

How to get a payoff using digital banking

1. From your dashboard, choose the loan or line of credit you'd like the payoff for.
2. Online banking: Select Request a payoff quote from the "Shortcuts" menu on the right.
   U.S. Bank Mobile App: Select Manage at the top of the screen, then choose Request payoff quote.
3. Enter a date within the next 30 days and choose Request payoff quote. 
4. Your payoff quote will display. Choose to have it sent to you via email or download a PDF to save the quote. 

Additional information 

If the account you need doesn't appear, you can reach us at the applicable number below. We accept relay calls. 

• Home loans (i.e., mortgages): 800-365-7772
• All other loans and lines of credit: 800-USBANKS (872-2657)

To learn about what happens after paying off your auto loan, visit our Auto loan after payoff page.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

We know life gets busy and reminders about transactions can be helpful. Manage your alerts anytime using digital banking. Please note, if you have multiple accounts, you'll need to repeat these steps for each one. 

How to add or remove account alerts using online banking

1. From your dashboard, select Profile & settings, then choose Alerts & notifications.
2. Select Account activity from the "Notifications" menu on the left. 
3. If you have more than one account, choose the one you'd like to manage using the drop-down menu at the top of the screen.
4. Select Quick setup or All settings and choose the alert you'd like to manage.
5. Use the toggle buttons to turn alerts on or off. 

How to add or remove account alerts using the U.S. Bank Mobile App

1. Open the main menu and choose Notifications, then select Account activity.
2. If you have more than one account, choose the one you'd like to manage using the drop-down menu at the top of the screen.
3. Select the chevron to the right of the alert name.
4. Use the toggle buttons to turn the alert on or off.

More information

You can choose a combination of up to three email or mobile alert destinations. Please be aware, some account alerts require an email address. 

The following types of accounts can only manage alerts using online banking. Alerts cannot be managed using the U.S. Bank Mobile App. Note, they also need to have the same alert destinations if they're receiving paperless documents. 

• U.S. Bancorp Investments accounts
• Trust, Agency, Custody, or IRA accounts with Ascent Private Capital Management
• U.S. Bank Private Wealth Management or U. S. Bank Wealth Management

Setting up electronic statements is easier than ever. Please note the following information:

• You’ll need to have an email address on file.
• Allow one full statement period for the change to take effect.
• Not all accounts are eligible to go paperless*. 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

1. Select My Accounts at the top of the page, choose My documents, then select Paperless preferences. 
2. Mark the checkbox next to a specific account; or mark the check box to go paperless for all eligible accounts.
3. Review the information and notification preferences, then select Save. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Open the main menu, choose Statements & docs, then select Paperless preferences. 
2. Mark the checkbox next to a specific account; or mark the check box to go paperless for all eligible accounts.
3. Review the information and notification preferences, then select Save. 

Additional information

*The following accounts are eligible for paperless statements.

Enrolling in paperless documents
How to view your paperless documents in the U.S. Bank Mobile App (tutorial)

We recommend contacting our Military Service Center for questions about SCRA benefits and requests. We can help you understand your rights and answer your questions related to SCRA benefits. Contact us at:

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday through Friday from 7 a.m. to midnight ET (i.e., 6 a.m. to 11 p.m. CT)
By mail:
U.S. Bank Military Service Center
5065 Wooster Pike
Cincinnati, OH 45226 

To learn more, visit our Servicemembers Civil Relief Act and Things to know about the Servicemembers Civil Relief Act pages. 

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and families of veterans.

Learn more about our military banking programs. You can also contact our Military Service Center where we can assist you with many of your financial needs.