You’ll receive a letter containing your new checking, savings and/or certificate of deposit (CD) account numbers in mid-May. You can view your new account numbers in U.S. Bank mobile and online banking and start using them on May 30.
Personal Banking transition
Let’s get ready to transition your personal banking accounts.
Personal banking transition timeline
May 1 through 3: Union Mortgage accounts transitioned.
Memorial Day weekend, May 27 through 29: Deposit accounts, loans and lines of credit and UnionBanc Investment Services (digital access only) transition to U.S. Bank.
June 23 through 29: Credit card accounts transition.
What you need to know
Get answers to your questions about the transition. Understand how your accounts, products and services will transfer to U.S. Bank. Bookmark this page and check back often for updates. We’ll take care of the rest.
Credit cards
Learn all the important details about how your personal and business credit cards will transition to U.S. Bank.
Savings and CDs
Find information about your savings and money market accounts, IRAs and CDs.
Mortgage
Know when and how your mortgage will be serviced at U.S. Bank. Learn more about important payment, statement and transition information.
Checking accounts
Get important day-to-day details about your checking accounts both now and in the future.
Loans and lines
Learn more about how your personal loan or line of credit will transition to U.S. Bank. Discover payment and statement details and key transition timelines.
Get answers to your questions about your personal bank account transition.
If you currently have a stop payment on your account for a check or ACH transaction, it'll remain in effect as your accounts convert to U.S. Bank for the duration stated:
- Expiration date is before May 30, 2025 – stop payment date will remain the same.
- Expiration date is after May 30, 2025 – stop payment will expire on May 30, 2025.
- No expiration date – stop payment will expire on May 30, 2024.
To cancel a stop payment, you can log into your account via the U.S. Bank Mobile App or online banking, at your local U.S. Bank branch, or by calling 24-hour banking at 800-USBANKS (872-2657).
If you have a stop payment on your Union Bank Debit Card, it will not be transferred to U.S. Bank. After receiving your new U.S. Bank Debit Card, please contact U.S. Bank to re-establish any stop payments that were set up with your Union Bank Debit Card.
You will be able to use your current Union Bank Debit and/or ATM Card – along with your existing Personal Identification Number (PIN) – through July 31, 2023, or whenever you choose to activate your new card.
Your Union Bank Debit and/or ATM Card will stop working on August 1, 2023, or when you activate your new U.S. Bank Debit and/or ATM Card, whichever comes first.
You’ll receive a new U.S. Bank Debit and/or ATM Card by July 15, 2023. If you have not received your new card by July 15, 2023, call 24-Hour banking at 800-USBANKS (872-2657).
After you receive your new card, be sure to:
- Activate and start using your new card for purchases right away.
- Verify any automatic payments have been updated with your new card information.
- Re-establish any stop payments that were set up with your Union Bank Debit Card.
- Save your new card into your digital wallet or favorite device.
No. Your PIN will not change. You will be able to use your existing PIN with your new U.S. Bank Debit and/or ATM Card.
Yes. While we expect that most automatic payments that were set up with your Union Bank Debit Card will automatically be updated with your new U.S. Bank Debit Card information (card number, expiration date and the 3-digit security code displayed on the back of your card) we recommend that you verify that all of your automatic payments were updated accordingly. Common automatic payments include utility companies and cell phone services.
No. After you receive your new U.S. Bank Debit Card, you will need to add it to your mobile wallet.
Please note your old Union Bank Debit Card will no longer work in your mobile wallet either after you activate your new U.S. Bank Debit Card or on August 1, 2023, whichever comes first.
Yes. You may continue to use your existing Union Bank checks and deposit slips until your supply runs out. You will be sent a letter in May 2023 with your new account number and instructions on how to order new U.S. Bank checks when you’re ready.
This does not apply to HELOC checks.
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Disclosures
Equal Housing Lender