When modifying a Zelle® payment, it needs to be in a pending status. If the option to cancel it isn't available, the payment is processing and cannot be changed.

To edit: Cancel the pending payment and reschedule a new one with the updated information.

To cancel the pending Zelle® payment using digital banking

1. Select Transfer & Pay, then Send & request money with Zelle®. 
2. Choose Activity.
3. Within the "Pending payments" section, locate the payment you'd like to modify.
4. Choose Cancel payment, then Yes, cancel to confirm.