Before updating where your alerts are sent to, your email address or mobile phone number need to be in your profile. See also: How do I change my address, phone number, or email address?

Making changes to your profile doesn't update where your account alerts are sent. 

To change where your alerts are sent using online banking

1. Select Profile & settings at the top of the page, then choose Alerts & notifications.
2. Select the account to update from the drop-down menu and choose All settings.
3. Locate the alert to change, then select the chevron to expand the details.
4. Use the toggle buttons to turn on or off the alert for your email or phone number.

You'll need to repeat these steps for each account. Select a different account from the drop-down menu in the top right corner.

To change where your alerts are sent in the U.S. Bank Mobile App

1. Open the main menu and choose Notifications.
2. Select Account activity and choose the applicable alert category.
3. Locate the alert to change, then select the chevron to expand the details.
4. Use the toggle buttons to turn on or off the alert for your email or phone number.

You'll need to repeat these steps for each account. Select a different account from the drop-down menu at the top of the screen.

More information

You can choose a combination of up to three email or mobile phone numbers to receive alerts at. Please be aware, some alerts require an email address. 

If you reply STOP to a text alert, you may receive the following messages:

• To stop only these notifications (e.g., account alerts), reply THESE.
• To stop all texts and automated calls (including account, security and fraud alerts) from U.S. Bank, reply ALL.

If you don’t respond within 24 hours, we will stop all texts and automated calls (including account, security and fraud alerts).

The following types of accounts can only manage alerts using online banking. These alerts cannot be managed using the U.S. Bank Mobile App. They also need to have the same alert destinations if you’ve gone paperless. 

• U.S. Bancorp Investments accounts
• Trust, Agency, Custody, or IRA accounts with Ascent Private Capital Management
• U.S. Bank Private Wealth Management or U. S. Bank Wealth Management

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.