KNOWLEDGE BASE

What can I do if I'm receiving collections or account servicing calls?

If you're receiving collections calls, we understand this may be concerning. These calls are part of our effort to resolve outstanding account matters. While there isn’t a formal “opt-out” option, we’re here to support you in exploring possible solutions—such as setting up a payment arrangement—that may help reduce or stop future outreach.

Reach out to us at one or more of the numbers listed below based on your account type(s). We accept relay calls. When you give us a call, we’ll review your account to understand the reason for the calls and work with you to find a resolution that fits your situation.

24-Hour Banking

800-USBANKS (872-2657)
Open 24 hours a day, seven days a week.

Checking and savings accounts

Reserve lines of credit

Auto leases

Non-mortgage loans (i.e., not a home loan)

Manufactured housing chattel

 

Mortgage Servicing

Mortgages/Home equity lines of credit/Home installment loans
800-365-7900
Monday through Friday from 7 a.m. to 8 p.m. CT. Saturdays from 8 a.m. to 2 p.m. CT

 

Cardmember Service

Personal credit cards
800-285-8585
Open 24 hours a day, seven days a week

Business credit cards
866-485-4545

Open 24 hours a day, seven days a week