It's more important than ever to protect our personal information. Increasing security takes awareness and good habits too. Here are some best practices:

Secure your device

• If your mobile device is lost or stolen, contact your service provider.
• Install antivirus software and update it regularly.
• Lock your device when it's not in use. Set it to automatically lock after being idle for a set amount of time.
• Use a longer and stronger password when available.
• Allow the U.S. Bank Mobile App to access your location. We can use this to verify your card and mobile device are near each other, adding another layer of security.

Clear data often

• Clear your browser’s cookies and cache regularly.
• Delete text messages from financial institutions. Especially before sharing, discarding, or selling your device.
• Follow the manufacturer's instructions to remove all personal information before disposal or resale. Don't rely on carriers, recycling firms or phone deposit banks to "clean" it.

Always download apps from reputable sources

• Whenever you download an app, review its permissions first so you understand what it's capable of doing.
• To ensure the source of your U.S. Bank digital apps are safe, visit our U.S. Bank Mobile Banking page to download them.

Look out for phishing scams

• Watch for misspellings, bad grammar, and incorrect use of capital letters. These are clues that the message may not have been created by a legitimate company.
• Don’t select links provided within an email or text message. Phishers create links that look valid but direct you to malicious sites.
  • When you need to access a website, type in the address yourself. For an added layer of protection, enable the "Always use HTTPS" option. It uses encryption to secure data transfer between a web browser and a web server. 
  • If you need to view or verify any information, log into your account directly.

Use caution with public wi-fi networks

• Don't turn the wi-fi on or set your wi-fi to automatically connect if it’s not necessary to use. By using your mobile carrier’s network, it’s harder for hackers to take advantage of you. Your information can still be compromised anytime you're connected to a public network, even if you're not using it.
• If you need to use a public wi-fi network, use “HTTPS” in your website addresses as often as allowed.

Avoid devices that have undergone “jailbreaking”

• We don't suggest anyone “jailbreak” their phone or use a device that’s been “jailbroken”; the risks are too great.
  • “Jailbreaking” is when a device is modified to allow it to be used beyond the manufacturer’s limitations.
  • It removes the security restrictions, which helps keep your data safe.
• Malicious apps can accidentally be downloaded. This can happen because downloads can be made from outside the device's app store.

More information

U.S. Bank takes the security of your information very seriously.

• We don’t store any login credentials, personal data, or financial information on your device. It’s store securely within our systems.
• All wireless communications are securely encrypted.
• Our Digital Security Guarantee protects you from fraud loss if there's any unauthorized activity. Learn more by visiting our Digital Security Coverage page.

If your mobile device has been compromised, you'll want to monitor your accounts for suspicious activity. Call us right away at 800-USBANKS (872-2657) if you have any concerns. We accept relay calls.