Try contacting the merchant/business. This is the quickest and most efficient way to cancel the transaction. If you can’t reach them, or you’re having issues getting it cancelled, contact us. We’ll help you start a dispute claim*. See also: How do I dispute a transaction on my debit card?

*A dispute claim may be opened when there’s a transaction that was authorized and:

• It posted to your account incorrectly.
• It was for merchandise or service you didn’t receive as expected.
• There was another problem with the transaction.

Examples of dispute cases include, but aren't limited to:

• A transaction posted twice or for the wrong amount.
• Merchandise or service was cancelled or returned, and you didn’t receive a credit.
• Merchandise or service was not received or not as described.