Your security is important, and we want to be sure your security alerts are working. If they aren't:

• Check your profile in online or mobile banking. Ensure your information is current: email address, primary phone number, and mobile number. See also, How do I change my address, phone number, or email address?
• Call us at 800-872-2657. We accept relay calls. We'll look into the problem to help find a solution.  

See also, What are some reasons I might receive a security alert?