KNOWLEDGE BASE

How do I get a replacement credit card with the same number?

If you need another credit card with the same number because it’s damaged, order a replacement anytime using digital banking. While waiting for it to arrive, you can:

To order a new credit card using online banking and the U.S. Bank Mobile App

  1. Online banking: Select Accounts and choose Manage cards from the drop down.
    1. Select the card to replace and then choose Replacement card.
  2. U.S. Bank Mobile App: From the main menu select Manage cards
    1. Select the card to replace and choose Order a new card.
  3. Select Damaged as the reason for the card replacement and choose Continue.
    Note: If you have more than one card holder, select who needs a new card before continuing.
  4. Review your delivery method and address, then select Continue.
    • Standard shipping is the default option, which gets you the card in three to seven business days.
    • If you need the card sooner, select Need it faster? then choose Expedited shipping.
  5. If everything's correct, select Submit order.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.