There are a few things you can do to troubleshoot the issue.

• Review your alerts within digital banking to see where they have been directed to go. If the information is incorrect, you can fix it right away.
• Review your profile to make sure the email address and mobile phone number are correct.
• For alerts received by text, check your consent to contact preferences. These can be found in your digital banking Profile & settings.
  • To receive account-related messages by text, Accept automated texts must be selected within the “Fraud & non-marketing communications” section.
  • The check box within the “Security alerts” section must be marked if you want to receive text messages for this kind of alert.
    See also: How do I update my consent to contact preferences?
• Check your “Spam” or “Junk” folder after logging into your email. If your alerts are going there, add us to your address book:
  • usbank@notifications.usbank.com
  • no-reply@notifications.usbank.com
  • 1800USBanks@alerts.usbank.com

If you continue to have problems, call us at 800-USBANKS (872-2657). We accept relay calls.