Username/password issues

If you forgot your username and/or password, click to view the steps below. 
See also: What if I forgot my username or password?

Start by selecting Forgot username or password.

• If you forgot your username:
  1. Choose I don't know my username below the Username/Personal ID field.
  2. Provide the last four digits of your Social Security number, then select Continue.
  3. Choose how you’d like to be verified and select Continue.
  4. We’ll send a six-digit security code for you to enter.
  5. Once verified, your username will be displayed.
     • Select Log in if you know your password.
     • If you don’t know your password, choose Reset password. You’ll be prompted to select a new one; no additional verification is needed.
• If you know your username but forgot your password:
  1. Type in your username and select Continue.
  2. Provide the last four digits of your Social Security number, then select Continue.
  3. Choose how you’d like to be verified and select Continue.
  4. Once verified, you'll be prompted to change your password.

1. Select Get login help from the login page.
2. Enter your phone number and the last four digits of your Social Security number, then select Continue.
3. We will send a six-digit security code for you to enter.
4. Once verified, your username will be displayed.
   • Select Log in if you know your password.
   • If you don’t know your password, choose Reset password. You’ll be prompted to select a new one; no additional verification is needed.
   • You can also choose to set up your biometrics if your device qualifies.
5.  

Page loading issues

If a page doesn’t load completely or sits there with a spinning circle (i.e., clocking), click to view the tips below.

• Verify your browser or operating system is supported. When it's not supported, you may not receive the most optimal experience.
  See also: What browsers and operating systems do you support?
• Uninstall/Reinstall the U.S. Bank Mobile App. There may be times when our mobile app has not automatically updated as intended. It can help to uninstall it, then reinstall it to get the latest version.
• Clear browsing history, cache and cookies. Sometimes data builds up to the point where it interferes with pages loading. When the browser saves a username and password, bear in mind clearing temporary files won’t update your login information. When the "Remember me" function is turned on, the browser overrides the username; however, the password is not saved.
  See also: How do I clear my browsing history, cache and cookies?
• Enable Java and JavaScript. Java may have an impact on cookie settings, which affects the security of banking connections. Java and JavaScript need to be enabled for our website to work properly. If they're disabled, your digital experience will be noticeably affected.

• Refresh the page. When data from a page doesn't load, refreshing it sends a signal to reload the information.
• Use another device to access the page. Like using a different browser, using another device is a good way to check if it's the device or the page that's having issues.
  For example, if you're using a PC, try accessing the page from a laptop or tablet.
• Open the page using another browser. It's the easiest way to check if the error is with the browser itself, or the page. Just copy the link from the current browser and paste it into the address bar of the new browser.
  For example, if you're using Chrome, try using Edge.
• Disable add-ons, pop-up blockers, and other software that might interfere with the page loading. Many of our pages open in another tab or window. Add-ons and ad blockers can view this as a pop-up and block it from loading.

More information

Please be aware:

• Clearing temporary internet files won't update your username or password if it's saved by the browser, especially if multiple devices are used.
• The "Remember me" function will save your username, but not your password.
• When the browser saves a username and password, and the "Remember me" function is turned on, the browser overrides it.
• If you've recently changed your password, the browser and/or password manager may not automatically update the new password.

If these steps do not solve your issue, we have specialists available to help. Call us at the applicable number below. We accept relay calls. 

• Online banking technical support 800-987-7237.
• Mobile banking technical support 866-578-8007.
• Outside the United States, call us collect at 1-503-401-9991.