There’s a number of steps you can take to resolve an issue within digital banking, depending on what’s going on. Below is a list of various articles we have available to help you with common issues.

If these articles don’t solve your issue, we have specialists available to help. Call us at the applicable number below. We accept relay calls. 

• Online banking technical support 800-987-7237.
• Mobile banking technical support 866-578-8007.
• Outside the United States, call us collect at 1-503-401-9991.

More information

When you’re trying to resolve an issue, please be aware of the following:

• Clearing temporary internet files won't update your username or password if it's saved by the browser, especially if multiple devices are used.
• The "Remember me" function will save your username, but not your password.
• When the browser saves a username and password, and the "Remember me" function is automatically turned on.
• If you've recently changed your password, the browser and/or password manager may not automatically update it.
• If you’re added to an account after it was opened, you may not be able to access it digitally until you have the account number and/or card.
  For example, on October 14, 2025, person A opens a checking account, then enrolls in digital banking. On December 15, 2025, person B is added as a joint owner. If person B is:
  • An existing customer - enrolled: They can access the new account starting December 15 from their existing U.S. Bank digital profile. No further action is needed.
  • A new U.S. Bank customer: They need to wait until they receive one of their card or account numbers before they can enroll in digital banking.