We're here to help. When we ask for more information about the circumstances, please answer as accurately as you can.

To dispute a transaction using online banking and the U.S. Bank Mobile App

1. Choose the account the charge was made to.
2. Select the transaction in question to expand the details and choose Dispute this transaction.
3. Answer the questions to help us determine the reason for your dispute, then select Submit to start your case. 

See also: How do I upload documents to support my dispute claim?

More information

If the option to dispute the transaction doesn't appear or if you have any questions, call to speak with a banker.

• Debit cards: 800-USBANKS (872-2657)
• Credit cards: 800-285-8585

If you'd prefer to contact us in writing for your dispute, please send a letter to:

You’ll need to include the following information in your letter. 

• Your name, card number, address, and phone number.
• The amount of the transaction and the date it posted.
• The reason for the dispute and why you believe a mistake was made.