You don’t need to schedule an appointment to talk with one of our branch bankers. However, there may be times when we need to meet with you to complete a request.

Regardless of what you need help with; you don’t have to start with an in-person visit if you don’t want to. You can book a virtual appointment (video call) or a phone call, and a banker will contact you. See also: How do I schedule an appointment at a U.S. Bank branch?

More information

• If you’ve scheduled an in-person visit, use the kiosk to check in or tell a banker you're there for a scheduled appointment.
• If you’ve scheduled a virtual appointment, see: How do I join my virtual branch appointment?
• If you’ve scheduled a phone call, please be ready to receive the call a couple of minutes before the appointment time.
• If you need to reschedule or cancel your appointment, see: How do I cancel or reschedule my appointment at the branch?