You can attempt to return your item at the original place of purchase. If there is a dispute with a purchase of goods or services, you should address it directly with the merchant. Refunds and returns depend on the merchant's policies or applicable laws. In case of any other errors on your Focus Card account, call us at 877-474-0010 (we accept relay calls).

Check your account transactions to confirm any refunded money has been added to your card.

Visit our FAQ page for more information on your Focus Card®.