KNOWLEDGE BASE
How do I select or change my debit card PIN using your automated phone system?
You can use our automated phone system to select or change your debit card PIN. Here's how:
- Call 800-USBANKS (872-2657) and follow the prompts to verify your identity. This may include:
- Full account number
- Social security number
- One time passcode
- Your current PIN
- Select any account and listen to the details. Once complete wait a moment without selecting any options.
- When you hear "Tell me in a few words what you need help with?", say "Reset PIN".
- You'll be prompted to enter the last four of your card and then enter your new PIN.
If you don't need further assistance, simply hang up, or remain on the line and follow the prompts to complete your next desired action.
To change your PIN in digital banking, see also: How do I select or change my ATM or debit card PIN?