Cash-back deals may have specific requirements supplied by the merchant. Review the offer details by selecting the deal in question on the cash-back deals page. Here are the most common reasons why you may not have received a credit.

• You completed the cash-back deal within the past 1 to 2 billing cycles and the credit is still processing.
• The offer may not have been activated.
• The offer expired before it was completed.
• An ineligible debit or credit card was used at checkout.
• The offer's requirements weren't completed or only partially completed.

Pending rewards can be found on the Redeemed tab within the cash-back deals dashboard. For help locating this tab, see also: How do I see how much I've earned from Cash-back deals? 

If the reasons above do not apply to you, give us a call at the number on the back of your card.