KNOWLEDGE BASE

How can I get help paying my past due credit card balance?

If you are having trouble paying your past due credit card balance, help may be available. You can review payment plan options in digital banking to see what works best for you.

Review your payment options

If you are eligible, you will see a message on your credit card account letting you know it is past due.

  1. Select the message link to view available payment plan options.
  2. If prompted, answer a few questions so we can find the right options for you.
  3. Review the plan options offered and choose the one that best fits your needs.

If you do not see a message

If no message appears on your account, payment plan options may not be available at this time. You can still contact us to discuss your situation.

Need help?

For general questions, call Cardmember Service at 800-285-8585. We accept relay calls.