KNOWLEDGE BASE

How do I unenroll my mobile number and/or email address with Zelle®?

If you don't want to send and receive money through Zelle®, follow these steps to unenroll from the service. You can always re-enroll at any time if you change your mind. 

Business users can also enroll/unenroll your Zelle® tag by selecting the contact method you'd like added or removed.

To unenroll your Zelle® tag (mobile number or email address) using digital banking

  1. Choose Transfer & pay, select Send & request money with Zelle®, then choose Preferences.
  2. Select the email or phone number you'd like to unenroll.
  3. A pop-up window will display. Select Unenroll to complete the request.