Once the credit or debit card claim is started, a provisional credit is usually issued in one to three business days*. In most cases, it'll be for the amount in dispute, plus any corresponding interest or fees.

Deposits are considered a credit. Claims involving deposits received in error or for more than the actual amount deposited are not eligible for a provisional credit.

A provisional credit can be declined if a claim is filed more than 60 days after the statement date in which the transaction appears on.  

*For debit card claims only – In limited instances, it may take up to 10 business days to receive the provisional credit.