A provisional credit is a type of credit we may issue to your account when you file a fraud or dispute claim. Typically, it’s for the total sum of the charges in question.

More information

• We generally issue a provisional credit within one to ten business days after starting a claim. 
• If the claim is found in your favor, the provisional credit becomes permanent.
• If the claim is not found in your favor, the provisional credit is debited from your account.