A provisional credit is a type of credit we may issue to your account when you file a fraud or dispute claim. Typically, it’s for the total sum of the charges in question.

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• We generally issue a provisional credit between one and 10 business days after starting a claim. 
• If the claim is found in your favor, the provisional credit may become permanent.
• If the claim is not found in your favor, the provisional credit is debited from your account.