KNOWLEDGE BASE

How do I resolve a Spend Management policy violation?

if a transaction violates the expense policy, you will receive an email that explains the reason for the violation. The alert will include:

  • Reason(s) the transaction is in violation of the policy.
  • Instructions to resolve the violation.
  • Information about what would happen if you fail to comply or correct the issue.

Once you’ve entered the missing transaction information required per the Spend Management policy parameters, the violation will be resolved.
Note: If your card was turned off before the policy violation occurred, it will stay off after you resolve the violation. Contact an administrator or business owner to turn the card back on.