KNOWLEDGE BASE

What charges can be disputed and are there limitations?

If you question whether a transaction can be disputed, consider the overall situation instead of the type of transaction. Try asking yourself:

  • Is the transaction unauthorized?
  • Is there a billing error (e.g., duplicate charges, incorrect amounts)?
  • Was the goods or services not received or not as described?
  • Were you charged after cancelling services/subscriptions?

If you answered yes to any of these questions, you may be able to start a dispute claim.

Please note, dispute claims must be filed within 60 days of the date on the statement in which the charge appears on.
See also: How long do I have to start a fraud or dispute claim?
See also: How do I dispute a transaction on my debit card?
See also: How do I dispute a transaction on my credit card?