You might still see a charge after we cancel a subscription. This can happen if the cancellation takes place after a new billing cycle has already started. In that case, you may be charged for part or all of the next period of service. You may be charged a one-time cancellation fee if you have a fixed period subscription.

If you keep getting charged after the cancellation is confirmed, you’ll need to contact the company that provides the service. Also, please note you’re responsible for any cancellation fees the company may charge.